Terms of service
Terms of service
Last updated: 2 September 2026
1. Who we are
Jovida is an online shop for women's clothing, based in the Netherlands.
Jovida
Bijlmerdreef 870
1103 DV Amsterdam
Netherlands
Email: info.jovida@gmail.com
Chamber of Commerce number: [TO BE COMPLETED]
VAT identification number: [TO BE COMPLETED]
In these terms, "we", "us" and "our" mean Jovida, and "you" means the customer.
2. What these terms cover
These terms apply to every order you place with us and to your use of our website. You can read and save them before you complete an order.
Our returns and refunds policy, shipping policy and privacy policy form part of these terms. If they contradict each other on a point affecting your rights as a consumer, the provision most favourable to you applies.
We sell to consumers. You buy from us for your own use and not for resale.
3. Our offer
We do our best to show products as accurately as possible. Colours may differ on your screen from the real thing, depending on your display and its settings.
The measurements in our size charts are of the garment itself, laid flat, as supplied to us by the manufacturer. A difference of a few centimetres is normal.
If our offer contains an obvious mistake or typing error — a price that is clearly wrong, for instance — we are not bound by it. We will contact you and you may cancel your order free of charge.
4. How an order comes about
By completing your order you make us an offer. The agreement is formed as soon as we confirm your order by email.
We may refuse or cancel an order, for example if an item is no longer available or if we have good reason to believe the order is not for personal use. We will let you know as soon as possible and refund any payment in full.
5. Prices and payment
All prices on our website are in euros and include VAT. Shipping costs are stated separately and are visible before you check out.
The price that applies is the one shown when you place your order, as stated in your confirmation email. Later price changes or promotions do not apply retroactively.
If you order from a country outside the European Union, import duties or local taxes may be added. These are for your account and are levied by the authorities in your own country.
6. Delivery and risk
We deliver to the address you give with your order. Delivery times are set out in our shipping policy and are an indication, not a fixed deadline.
Our items are shipped from different places. Your order may therefore arrive in several parcels.
The risk of damage or loss lies with us until you, or someone you have designated, takes receipt of the parcel. If something arrives damaged or a parcel goes missing on the way, we will sort it out. How to report this is set out in our returns and refunds policy.
If we are unable to deliver within thirty days, you may cancel the agreement free of charge and you will get your money back within fourteen days.
7. Cooling-off period and returns
You have fourteen days to change your mind, without giving a reason. How that works, which exceptions apply and what returning costs is set out in full in our returns and refunds policy. That policy forms part of these terms.
8. If an item is not right
You are entitled to a product that meets what you could reasonably expect of it. If it does not, you have a statutory right to free repair or replacement, and if that is not possible to a price reduction or cancellation of the purchase.
You have these rights under the law. Nothing in these terms limits them.
Report a fault as soon as possible after discovering it, at info.jovida@gmail.com, with your order number and a few clear photos.
9. Complaints
If you have a complaint, email us at info.jovida@gmail.com. You will get a response within two business days and, where possible, a solution straight away. If your complaint needs more time, we will tell you so within that period.
If we cannot resolve it together, you may put your complaint to the European ODR platform at ec.europa.eu/consumers/odr.
10. Our liability
We are liable for damage resulting from a failure attributable to us, in accordance with what the law provides.
We are not liable for delay or damage caused by circumstances beyond our control, such as carrier strikes, extreme weather or third-party outages. We never exclude our liability for intent, deliberate recklessness, or damage caused by death or personal injury.
We are not responsible for the content of third-party websites we link to.
11. Intellectual property
The texts, photographs, designs, logo and the name Jovida belong to us or to our licensors. You may not copy, reproduce or use them commercially without our written permission.
You may use the website to shop and to look at information. Automated collection of our content, prices or images is not permitted.
12. Privacy
We process your personal data as described in our privacy policy. In order to deliver your order, we pass your name and address to the party shipping the item.
13. Our shop runs on Shopify
Our shop is hosted by Shopify, which enables us to offer you this website. You buy directly from Jovida, however. Shopify is not a party to the purchase agreement between you and us and is not responsible for the products you buy from us. For Shopify's processing of data, please see our privacy policy.
14. Changes
We may amend these terms. The version that applies to your order is the version on our website at the time you ordered. The date at the top of this page shows when the text was last updated.
15. Governing law
These terms and all our agreements are governed by Dutch law. If you live in another EU country, you retain the protection of the mandatory consumer rules of your own country.
Disputes will be submitted to the competent court in the Netherlands, unless the law designates another court.
If any provision of these terms is invalid, the remaining provisions continue to apply.
16. Contact
Questions about these terms? Email us at info.jovida@gmail.com.