Shipping policy

At Jovida we do our best to get your order to you as quickly and carefully as we can. Here is how our shipping works.

Processing time

Orders are processed on business days. Because our products come directly from our suppliers, processing usually takes 1 to 3 business days.

Delivery time

Netherlands: on average 5 to 9 business days after processing.
Belgium & EU: on average 7 to 14 business days after processing.

Delivery times are indicative and may run slightly longer during busy periods such as holidays or sales.

Shipping costs

Netherlands: € 3.95. Free from € 75.
Belgium & EU: € 9.95. Free from € 75.
Outside the EU: € 9.95. No free shipping threshold applies here.

Jovida the label ships separately

Our own collection — the printed bags, t-shirts and hoodies — is printed for you per order and shipped directly from the print house. A separate rate of € 6.09 applies to it, whatever your order is worth. The free shipping from € 75 does not apply to these items.

If you order something from Jovida the label together with an item from the rest of our collection, you will see two shipping amounts side by side at checkout. That is correct: they are two shipments on their way to you from different places.

Several parcels

Your order may arrive in several parcels, because our items are not all shipped from the same place. Sometimes there is a day between them. Apart from the separate shipment for Jovida the label above, you never pay extra shipping for this.

Tracking your order

As soon as your order has shipped you will receive a confirmation by email. Do keep an eye on your spam folder.

Returns

You have fourteen days to change your mind. If your order arrives in several parcels, that period starts the day after you receive the last one.

Returns always go to our address in the Netherlands, even if your order was delivered to you from another country. Never send anything back to the sender shown on your parcel. How to return, what it costs and when you get your money back is set out in our returns and refunds policy.